Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information when you interact with our website or services:

• Full name, email address, and phone number
• Date of birth and health-related information (only when required for treatment)
• Insurance information and referral details
• Employment and workplace information for return-to-work programs
• Communication preferences and appointment history

Automatically Collected Information

When you visit our website, we may automatically collect certain technical data such as your IP address, browser type, pages visited, and the date and time of your visit. This information helps us improve the performance and usability of our website.

2. How We Use Your Information

SARV Health uses the information we collect for the following purposes:

• To provide occupational therapy and rehabilitation services
• To communicate with you regarding appointments, referrals, and treatment plans
• To process insurance claims and billing
• To improve our website, services, and patient experience
• To comply with legal and regulatory obligations in British Columbia
• To send you relevant health information or updates (with your consent)

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With your consent, we may share relevant health information with referring physicians or other treating clinicians.
• Insurance Companies: As required to process claims related to your rehabilitation services.
• Legal Requirements: When required by law, court order, or governmental authority.
• Service Providers: Trusted third-party vendors who assist us in operating our website or delivering services, under strict confidentiality agreements.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure communication protocols, and restricted access to personal health information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.

6. Your Rights

As a resident of British Columbia, you have rights regarding your personal information under the Personal Information Protection Act (PIPA). These include:

• The right to access personal information we hold about you
• The right to request corrections to inaccurate information
• The right to withdraw consent for certain uses of your information
• The right to request deletion of your data, subject to legal obligations

To exercise any of these rights, please contact us at info@sarvhealth.ca.

7. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Health records are retained in accordance with applicable healthcare regulations in British Columbia.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: